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Does compliant IT mean you need compliant IT support?

Paul Weeden

Written by Paul Weeden

Founder & Managing Director at Foration. IT and technology fixer.

[fa icon="clock-o"] 21 June 2017 [fa icon="user"] Paul Weeden [fa icon="folder-open'] Compliance, IT support, regulated industries

compliant-IT-support.jpegWith multiple high-profile cases of hacking, data leaks and security breaches making headlines, IT managers face tough and often expensive choices to ensure that data is stored correctly, permissions are set, and the correct laws are enforced. However, compliance within your IT systems is only half the battle. Compliant IT support teams are just as important for keeping data and systems protected from breaches or loss. Below, Foration identifies several ways that your support team can help in the fight to keep your data and systems secure.

Identify Issues Before They Become Issues

Firstly, staff that are aware of best practices and the latest compliance requirements can help you to identify potential risks early, without the need for a full official audit. Identifying problems early without paying for external auditors can give you and your team the chance to adapt and to make changes to your systems over time, potentially saving you money and headaches before you pay for a full audit or compliance check.

Resolve Outstanding Issues

An IT support team capable of spotting issues should also be capable of helping to resolve them - taking some of the strain and responsibility off the IT manager or compliance manager. Regular meetings with staff can help to identify and plan around any issues that have come up recently, and allow those on the front-lines, working directly with users, to suggest compliant fixes.

Rapid Response

Being able to quickly respond to problems and to resolve them is essential for any compliant organisation, with a fully compliant team capable of resoliving any issues that arise before breaches and data loss are too severe. A compliant and trained team is also less likely to make mistakes or leave weaknesses in your system when they implement fixes for users, provided they have been taught what to look out for and what type of damage you are trying to protect your system from.

Internal Auditing

Between audits and compliance checks, it can also help to have your compliant staff regularly report and audit for themselves on your system’s performance and security. Actions like this can help to build a picture for management of how your organisation is performing over time and can help to show where any future weaknesses may occur. Reporting on weaknesses can help inform plans to shore up your defences too, and help you to make action plans to follow in case of hacking.

Educating the End Users

Finally, a fully compliant and trained IT support team can prove invaluable when it comes to keeping your system’s users safe and secure. Through everyday interactions, email newsletters and special training sessions, your team can help to educate users on how best to meet the guidelines you’ve set, and help them to understand how their actions can have an effect on your organisation’s IT problems.

Companies tend to place a great deal of focus on the IT system compliance. However, by ensuring that your IT support is compliant it can, prevent a lot of headaches and expense further down the road. Through helping you to mitigate risk to reporting on issues and educating users, a compliant team can be the difference between a small and contained breach and large-scale data loss.

IT support for regulated business

Paul Weeden

Written by Paul Weeden

Founder & Managing Director at Foration. IT and technology fixer.

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