Artificial Intelligence (AI) I is buzzword that everyone is using. Day-to-day items are becoming smarter and people are buying products that seemingly make their life easier. Hive helps you control your heating, Alexa makes purchases based on voice command, you can monitor food in the oven when out and adjust temperatures, your front door can be keyless, your doorbell is connected to your mobile phone, pet owners can have a live-feed to their pets all day, the list goes on!
While all these advances in technology are allowing us to manage our lives in new ways, do we all have the technical knowledge to fix things when they break? All the companies providing these items have FAQs, online knowledge files and help desks, but when you’re locked out of your house at 2am as your virtual key isn’t ‘playing ball’ you want a fix there and then, not to log a ticket with an online help desk. It got me thinking, will consumers soon need to consider hiring the same IT businesses that they use during their work day to manage their homes? Will there be a gap in the market for a new style Managed Service Provider (MSP) that has the technical know-how to help with the issues that could arise when our homes are ‘smart’?
The aim of an MSP is to manage all your IT needs, including management of third parties. With Amazon, Apple and so many other players in the mix, an MSP could remove the headache for the consumer having to go to each party when something fails.
Cyber security could also become an issue for homeowners. We’ve all heard of ransomware in the workplace, but could hackers begin to target homes and shut your entire system down until you’ve paid to take back control of what is yours? Will the consumer of the future have to have a disaster recovery plan in place for their homes and will insurers have to have this as part of your home and contents cover?
I know this all sounds a little Black Mirror, but it’s got to be food for thought, right?
Maybe in the future businesses like the one I’m in will have a new department dedicated to smart home services…let’s wait and see.