Remote access software such as LogMeIn can be extremely useful in allowing you to connect to a machine from any location. For those of you with experience using this software, you may have come across the following error message when trying to change your LogMeIn password;
“Password and verification don’t match” or "Error (login): The operator or administrator has refused the request. (4230)"
Whether you need to change your password because it has expired or for another reason, this error message can prove frustrating. It no longer needs to be.
We outline the following two criteria which must be met in order to successfully change your password via LogMeIn:
- The user must be an admin. (If not, they must be added to the LogMeIn console on the relevant servers).
- Internet Explorer MUST be used. The Chrome browser does not work when changing passwords as there are incompatibilities with scripts.
To satisfy the first criteria, admin may need to manually add an individual to the LogMeIn Console. This is a simple process which can be achieved in the following steps:
- Log on the relevant machine / server
- Navigate to LogMeIn Control Panel
- Select Options, then Preferences
- Click the Security tab, then Show details
- Import the user
Please note the "Allow full controls to administrators" (highlighted in yellow). If a user is part of the administrator group, there is no need to explicitly specify the user in the allowed users list.
- Click Browse.., then select your domain and click "List users of selected domain".
- This will populate the list with all users in the domain. Select the user and hit "Ok"
- The user will appear under Add user, Name. Click Add to add the user to the Users list.
Users may now be imported from Active Directory and given access. Once complete, non-admins will be able to change their own passwords within LogMeIn.