[fa icon="support"]

IT Support Services

Whether you're a business in the midst of an IT emergency, considering switching IT support providers or looking at outsourcing your IT support for the first time, please get in touch!

Irrespective of the industry sector you operate in, every client receives our 'IT Department as a Service' which delivers all of the benefits of an internal team. For more information on these services, please click here.

Through our proactive, round the clock monitoring, we identify and resolve issues before they have an impact on your business.

Emergency

Do you have an urgent IT support issue? Do you need help right now? Been let down or tearing your hair out?

We can help you resolve IT performance and security issues to get your business back up and running again.

  • Ransomeware infections
  • Email delivery issues
  • System or security compromise
  • Data loss & server failure

Emergency Support

Non-Regulated

Are you a non-regulated, but security conscious, business in London with a need for responsive support?

We can help you implement the systems and controls your business needs to remain secure and productive.

  • Support available 7am-7pm or 24x7
  • Detailed weekly & montly reports
  • Full system and process documentation
  • Weekly security patching system updates

Click for IT Support

Regulated

Are you a regulated business, with concerns around data security, residencey or business continuity?

We can help you implement the systems, processes and controls so that you remain compliant and protected.

  • Support available 7am-7pm or 24x7
  • Full supply chain visibility
  • Complete auditable log of system access
  •  IT policies designed to meet FCA guidelines

Regulated IT Support

 

[fa icon="building-o"]

IT Department as a Service

We want our service to be better than having an in-house IT team.  You'll work with a dedicated account manager who delivers regular, in-depth, reports which are regularly reviewed with you to ensure that our service remains aligned to the needs of your business.

We also manage a range of other IT related tasks that would otherwise require the employment of one or more internal resource. There are many benefits in asking Foration to manage these tasks on your behalf:

  • Save time and money by having us procure hardware as required, and set up everything for you, on-site.
  • Improve productivity, by having us get new joiners’ hardware, software and email up and running as soon as they hit their desk.
  • Protect and retain data with our fully managed leavers process, including backup and archiving of all sensitive information.
  • System imaging and management can help ensure the rapid deployment of fully configured and compatible machines to support business growth.

These services are accessible through our online support portal, which provides you with complete visibility into the status and history of every activity and task, accessible from wherever you choose to be.

These services are included in all our packages at no extra cost.

View our full range of packages and services

87

Our Net Promoter Score®

71%

Requests that are Resolved within 1 hour

39,000 GB

Volume of data we're protecting

83%

Requests Resolved, before a person noticed a problem

Why Foration?

In 2007 our founding vision was to make enterprise technology accessible to smaller businesses and deliver a great customer experience. Roll the clock forward and this goal is still as important today as it was in 2007. 

With the ever increasing threat of cyber-attack, budgetary constraints, user expectations and regulatory pressures, the need to closely align IT and the business to deliver maximum results has never been more important.

Find out more

IT SUPPORT & MANAGEMENT